Contact
One inbox, and no form standing in front of it.
Write to [email protected] and you have reached everybody. No form sits in the way, because a form on a site this small has to either drop what you wrote into nothing, or quietly gather more about you than the sentence you came here to send.
Routes
Lead with one of these subject lines.
The subject line does all the sorting here. Pick the closest match and your message lands where it should on the first read rather than the third.
| If you are writing about | Subject line | Include if you can | Turnaround |
|---|---|---|---|
| A row on the signal table you think is wrong | Signal table | Which row, and the entry you would put there instead | 5 business days |
| A figure the software printed that it cannot support | Bad number | The screen, the figure, the clip's frame rate, and roughly where the phone was standing | 5 business days |
| Trying it early, or asking when it lands | Early access | The handset you would test on, and whether a tripod is involved | 5 business days |
| Press, or anything that does not fit a row below | Anything that reads sensibly | Whatever you are trying to pin down | 5 business days |
| Seeing what is held about you | Privacy request | The support identifier from the settings screen, if there is one | Within 30 days |
| Correcting something that is wrong | Privacy request | The wrong entry, and the right one | Within 30 days |
| Erasing a recording, or the lot | Delete my data | Whether you mean one clip or everything | 7 days for uploaded video, 30 days for the rest |
| Taking back consent to model training | Withdraw training consent | Nothing besides the request | 7 days |
| Footage of you that somebody else filmed | Someone filmed me | Just enough to find the recording, and nothing beyond that | 7 days |
| How we handled information about you | Privacy complaint | What went wrong, and the outcome you are after | Receipt in 5 business days, answer within 30 |
| A security weakness you have found | Security | Enough detail to reproduce it | Same or next business day |
| Copyright or a trade mark | Legal | Which work, what the claim is, and where to reach you | 5 business days |
Commitments
What each of those clocks actually promises.
Five business days
A real answer from somebody who has read the thing and looked into it, rather than a ticket number and a holding line. Where a question genuinely needs longer than that, you get a note inside the five days telling you so and giving you a date to expect.
Seven days for anything with video in it
Footage of a person is the most sensitive material this company will ever touch, so we delete it on a tighter clock than the statute asks for. Seven days clears the live systems. Encrypted backups age out on their ordinary rotation, which finishes inside 35 days, and nothing you deleted is ever pulled back out of one.
Thirty days
That is the window APP 12 and APP 13 give us to answer an access or a correction request, and we work inside it rather than treating it as a target to hit on the last afternoon. Confirming you are who you say you are happens within those days, not as an extra stage bolted on the front. Any refusal arrives with written reasons, the specific ground we relied on, and where you can take it next.
If somebody else pointed the camera
You do not need to be a user of anything to ask about footage you appear in. Write in, and we will deal with it on what it deserves, without making you prove a relationship with whoever uploaded it beyond enough for us to be satisfied the request is real.
If our answer is not good enough
Take it over our heads. The OAIC handles privacy complaints about Australian organisations through oaic.gov.au and on 1300 363 992. It costs nothing, a lawyer is not required, and our consent is beside the point. The regulator will usually want to see that you raised it here first and gave us a month to sort it out.
Identity
The company on the other end.
- Registered name
- AI GOLF COACH PTY LTD
- ACN
- 698 412 467
- ABN
- 57 698 412 467
- Company type
- Proprietary company limited by shares, incorporated in Australia
- Based
- New South Wales
- [email protected]
- Phone
- None published. Everything is handled in writing, which also leaves both of us a record of what was said. If talking would genuinely be faster than typing, ask in your first message and we will find a time
- Post
- None published. To serve documents formally, use the registered office held against our ACN on the ASIC register, which is public and is where service belongs
- Afterwards
- Support threads live 24 months and complaint threads 7 years. No mailing list exists for you to end up on. The privacy policy has the rest